Terms of service

TERMS

Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.

Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified. The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (original ties must remain in tact as it was received by the customer). Send your return item(s) including your first name, last name, phone number, the reason for the return and original receipt to:

 

Address: email lusttresses@gmail.com

For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted sale or clearance items. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question.  Once a store credit or Gift Card is issued, it may not be redeemed as cash on any grounds.  

NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS),  CAN NOT BE RETURNED. EXCHANGED 

OR REPLACED.

Replacements 

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is unusual we want to hear from you. Notify a Customer Care Specialist via email (lusttresses@gmail.com) within 7 calendar days from the date you received your package. Note that using non-recommended products such as , perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies. If LustTresses Hair Extensions verifies and agrees that the product is defective in any way, Lust Tresses will then exchange or replace the item.

 If Lust Tresses does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an replacement  of product. NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS),  CAN NOT BE RETURNED. EXCHANGED OR REPLACED.

Disclaimer of Warranties

Your use of the service is at you our risk. The service is provided on an "as is" and "as available" basis. Lust Tresses expressly disclaims all warranties of any kind, whether express, implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non infringement.

Company make no warranty that (I) the service will meet your requirements, (II) the service will be uninterrupted, timely, secure, or error-free, (III) The results that may be obtained from the use of the service will be accurate or reliable, or (IV) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations.

Limitation of Liability 

You expressly understand and agree that Lust Tresses will not be liable for any indirect, incidental, special, consequential, exemplary damages, or damages for loss of profits including, but not limited to, damages for loss of goodwill, use, data or other intangible losses (even if company has been advised of the possibility of such damages), whether based in contract, tort, negligence, strict liability or otherwise, resulting from: (I) the use or the inability to use the service; (II) the cost of procurement of substitute goods and services resulting from any goods, data information or services purchased or obtained or messages received or transactions entered into through or from the service; (III) unauthorized access to or altercation of your transmissions or data; (IV) statements or conduct of any third or the service; or (V) any other matter relating to the service. In no event will the company total liablity to you for all damages, losses or causes of action exceed the amount you have paid company in the last six (6) months, or, if greater, one hundred dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations set forth above may not apply to you. If you are dissatisfied with any portion of the service or with this terms of service, your sole exclusive remedy is to discontinue use of the service.

Third-Party Links

In an attempt to provide increased value to our visitors, we may link sites operated by third parties. However, even if the third party is affiliated with Lust Tresses or getyourlondonlook, we the company has no control over these linked sites, all of which have separate privacy and data collection practices, independent of us. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, we seek to protect the integrity of the website, the links placed on the site, and the customer. We welcome any feedback on not only the site, but for the links used on the site as well (including if a specific link does not work).